Setup

After installing and logging into the Openpath app, you need to enable some permissions before you can use the app.

To unlock entries using the app: 

• Enable Bluetooth on your device and allow Openpath to use Bluetooth

  • How to Enable Bluetooth on Your Phone (Android)

• Set location permission to While using the app

  • Why does the Openpath app need to know my location?

You can open the app to unlock the door or open the app to wave/touch at the door

To unlock entries without opening the app:

• Enable Bluetooth on your device and allow Openpath to use Bluetooth

  • How to Enable Bluetooth on Your Phone (Android)

• Set location permission to Allow all the timeWhy does the Openpath app need to know my location?

• Turn off battery optimization for the app

  • How do I improve Wave to Unlock reliability on Android?

If you’re worried about battery usage:

• Android notification: Openpath is using battery

• How do I disable the Openpath app background service on Android?

Troubleshooting

If you’re having issues with the Openpath Android App, we recommend you first and foremost send feedback. Sending feedback helps us to more quickly narrow down what the problem is and get you up and running. How do I send feedback from the mobile app?

After sending feedback, we recommend you also try the following:

1. Make sure your device is running Android 5.1 or newer

2. Verify location settings are turned on for your device by going to your phone's settings

   • Note: For devices running Android 10, you may need to set location permissions to Allow all the time in order for onsite unlocks to work

3. Verify location and Bluetooth services are on for the Openpath app by going to the Openpath App settings. Why does the Openpath app need to know my location?

   1. If the app shows you're out of range, you may need to restart your Bluetooth by going into your phone Settings, disable Bluetooth, wait 30 seconds, enable Bluetooth, and then check the app it shows you're within range of the entry. 

4. If your location and Bluetooth services are on but the Wave to Unlock/Touch feature works intermittently, please disable any battery optimization or battery saver features on the Openpath app. How do I improve Wave to Unlock reliability on Android?

5. If you've tried all the previous steps and you're still having issues, you may want to try installing the beta app. We're constantly trying to improve our mobile app experience, and it's possible the beta app will have addressed your issues. You can download the app here: https://play.google.com/apps/testing/com.openpath.mobile

6. If none of the above steps work, please send feedback again and contact us at support@openpath.com